How to fix crashes during opening cinematic in Tom Clancy’s The Division?

After the release of Tom Clancy’s The Division, many players started to face the problem of crashes during opening cinematic. In this article we present 3 methods that can solve this problem.

Method 1

Launch Control Panel, and be sure to uninstall all software related to Microsoft Visual C++ Redistributable.

After doing that, please download and install files below:

Download Microsoft Visual C++ 2005
Download Microsoft Visual C++ 2008
Download Microsoft Visual C++ 2010
Download Microsoft Visual C++ 2012
Download Microsoft Visual C++ 2013
Download Microsoft Visual C++ 2015

Method 2

Try to run the game from the following path C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy’s The Division/ as Administrator. Before trying this method many players had black screen with audio on the background, but now it all works fine.

Method 3

  1. Download latest NVidia Driver
  2. Disable all auto start programs
  3. Disable all software for mouse.
  4. Don’t forget to check your Firewall

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